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Contact Us

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Everyone needs a helping hand every now and then. That’s why our helpful team are here to answer all your questions. Find out how you can get in touch with us below.

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Check out our FAQs

Need some help with your order or got a burning question that you need answered pronto? Check out our FAQs to find the answers to our most frequently asked questions.

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Chat to us

Our virtual assistant is here to help when you’re looking for instant answers. Just click on the icon in the bottom right of your screen to get started. Need more help? No worries. You can also speak to our friendly Customer Experience crew via Live Chat if our virtual assistant doesn't answer your query. Live Chat is available Monday - Saturday 10am - 4:30pm, Sunday 10am - 2:30pm.

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Email us

Our friendly team are here to help 7 days a week! We aim to get back to you as quickly as we can, and one of our Customer Experience team will be back in touch within 1-2 days.
Email us at

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Call us

Our friendly crew are available to speak to Monday - Friday 9am - 4pm. Please contact us on +44 (0)330 124 0000 and we will be happy to assist with your queries.

Please note that calls may be recorded or monitored.

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Get Involved

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We love a good chat, so join us on social media to get involved in our conversation. And don’t forget to tag us @fatface so we can see how you’re wearing your favourite FatFace clothes. You might even make it onto our website…

Careers & recruitment

If you’re up for a new challenge, come and join the FatFace family! We’re a friendly bunch who work hard and play hard – and we can honestly say that no two days are the same. We can’t wait to welcome you…

View all of our current vacancies and get more information on how to apply.

For all recruitment queries and reference requests please email us at

Media Contacts

We will be delighted to help with all your media enquiries:

Product and Consumer PR

Financial and Corporate PR
Headland +44 (0)20 3805 4822